SPEAK-UP World Foundation has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. SPEAK-UP World Foundation expects that all donors will exercise due care and diligence while making donations. SPEAK-UP World Foundation also recognizes that a donation may be made erroneously or donors may change their mind. SPEAK-UP World Foundation will examine request for refund of donation and endeavours to make the refund. SPEAK-UP World Foundation may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
SPEAK-UP World Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach SPEAK-UP World Foundation office within 7 (Seven) days from the date on which you made the donation i.e.:
- The date on which you Made the donation online, electronically or through other means, ORDownloadable software products
- The date on which you Handed over the cheque / demand draft to SPEAK-UP World Foundation or someone authorised by SPEAK-UP World Foundation for this purpose, OR
- The date on which you Despatched the cheque / demand draft to SPEAK-UP World Foundation by other means.
The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.